This Refund Policy explains how billing, cancellations, and refunds work for PropClips paid subscriptions. It forms part of our Terms of Service. Payments are processed securely by Stripe.
PropClips offers a free plan with no credit card required. You can try the core product before paying, so we encourage you to use it to decide whether a paid plan is right for you.
You can cancel your subscription at any time from your Account page via "Manage billing". Cancellation stops future charges. You keep access to your paid features until the end of the billing period you have already paid for.
We do not provide automatic prorated refunds for the unused portion of a billing period. When you cancel, your plan simply remains active until the period ends and then reverts to the free plan.
Monthly subscription fees are generally non-refundable once charged. If you forgot to cancel before a renewal, contact us within 7 days of the charge and we will review your situation in good faith.
For annual plans, you may request a prorated refund of the unused full months within 14 days of the initial charge or renewal. After 14 days, annual fees are non-refundable, but you can still cancel to prevent the next renewal.
If you were charged in error — for example, a duplicate charge or a charge after a confirmed cancellation — we will refund it in full. Just contact us with the details.
Email support@propclips.live from the address on your account, including the charge date and amount. We aim to respond within 3 business days. Approved refunds are issued to your original payment method via Stripe and may take 5–10 business days to appear.
We may update this Refund Policy from time to time. The "Last updated" date above reflects the latest version. Changes apply to charges made after the update takes effect.
Questions about billing or refunds? Contact us at support@propclips.live.
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